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Rehabilitation Success: Education, Empathy and Effort
Story Number is : 012918105
Hospital Newspaper

Family owned SALMON Health and Retirement operates five Beaumont Rehabilitation and Skilled Nursing Centers and SALMON VNA throughout Central Massachusetts. SALMON’s Director of Rehabilitation Services Kimberly Malloy-Salmon, PT, DPT, MHP, speaks with enthusiasm about her organization’s approach.

“Our ability (unique to SALMON, I think) to individually treat and educate those we serve, combined with the empathy and compassion of our wonderful staff, forms a sound level of trust between patient and therapist. The trust folks put in us, coupled with use of current best practice techniques, review of patient therapy goals and progress made, makes our outcomes very successful. We reinforce our patients’ efforts with listening to their feedback, providing continued education and individual guidance through their treatments and ensuring clear communication about progress within the team, all while trying to get a smile or a laugh out of them.”

That mixture of clinical expertise, human understanding and a great sense of humor is a perfect recipe for rehabilitation that’s not just talk; it works in practice. Let’s look at one recent example.

Director of Rehabilitation for Beaumont at Westborough Kylene Patterson, OTR/L, MHA, recounts the happy experience her therapists had working with Tom Feola and his wife of Grafton, MA.

“Because a family member lives in Beaumont at Northbridge and is happy with their care, the Feolas felt comfortable with Tom receiving treatment from Beaumont at Westborough,” says Patterson. “Mrs. Feola reports her husband is ‘much happier, receiving extensive therapy here, when a prior center indicated Tom would never walk again.’”

Understandably, Mrs. Feola has been anxious to see him walking and able to move from bed to chair and back on his own, (called “transferring”), so that he would be able to return to their home. She’s delighted with Tom’s progress, and says she finds staff members highly intelligent and the atmosphere friendly.

When asked what stands out in her Beaumont experience, Mrs. Feola points to “the moment when he walked with his therapists for the first time...and they were able to capture it on video to share with family members.”

With services now in place for Tom’s return home, his wife gives Beaumont at Westborough a glowing review:

“This is the fourth place he has been, and this is the best course of treatment. His outcome and progress are beyond our expectations. Nicole and Alex have been amazing, and are performing miracles. When he came, it took two people to lift him out of bed; now, Tom is almost transferring independently.”

Beaumont Rehabilitation and Skilled Nursing Centers and SALMON VNA seek to deliver the best to our clients. Our caring, dedicated professionals strive to achieve truly extraordinary results for each of them.

Visit to learn about our complete continuum of care, including rehabilitation at our five Central Massachusetts Beaumont Centers in Natick, Northborough, Northbridge, Westborough and Worcester, MA, and at homes in Central Massachusetts communities through SALMON VNA.

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